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Request support or report a concern about a child

Children and Families Hub

Essex Effective Support provides access to an online Request for Support portal. This website brings together in one place the Essex Directory of Services, guidance and tools to support practitioners in their work with children and families across Levels 1, 2, 3 and 4 of the Windscreen of Need.

Contact the Children and Families Hub

If you are concerned that a child or young person is being harmed or neglected, or is at risk of this, you should go to the Essex Effective Support website where you can make a referral to the Children and Families Hub (C&FH).

Where a child is at immediate risk of significant harm, call the C&FH on 0345 603 7627 and ask for the 'Priority Line' or call the Police. 

Out of hours: Mondays to Thursdays 5.00pm to 9.00am; Fridays and bank holidays 4.30pm to 9.00am - call 0345 606 1212 or email

The Children and Families Hub also offers a consultation line for professionals providing advice and guidance. Call 0345 603 7627 and ask for the 'Consultation Line'.

Request for information portal

Enquiries and requests for information from Children and Families can be made through this online form. It will assist those partners who do not have access to secure of GCSx email accounts